Key features
- Public sector
- Conversation Framework and Emotional Intelligence
What was the situation?
As an approved training provider on the Australian Public Service panel for a number of years we have built strong relationships and a strong name within several government departments. In mid 2010, we approached a new government department we hadn’t worked with to gain a better understanding of their training needs and requirements.
Initially we hosted a complimentary one hour session to demonstrate our design and delivery, how we like to engage and how we differ from other providers. The session was attended by 25 people from a variety of business units across all levels of the organisation from level one (APS1) right through to the senior executive level (SES).
There is often a sense of uncertainty within government departments due to the constant change in governing parties and funding. This department saw the need to address this issue and create more of a team environment that would encourage more loyalty.
How did The Maura Fay Group contribute?
In attendance at the one hour briefing session were some senior members of the corporate services cluster who liked our highly creative, interactive, non-threatening delivery style. They invited us to display at their internal careers exhibition.
From here, we were invited to consult with key stakeholders to get a good understanding of what the needs of the department were, and what needed to be delivered to meet their objectives. It became apparent through this needs analysis that it was important for those at the senior executive level to be seen as trustworthy figures rather than just people in positions of authority. As the department’s culture was change focussed they really like our ability to be flexible and adapt to their changing environment.
The first training program was offered to those at the senior executive level, as it was important to gain buy in from these people before further training could be rolled out. The first program we ran was Building Trust Through Conversations, which focussed on participants being able to build strong working relationships with their staff.
What were the results?
The feedback from this initial session was great with all those in attendance providing extremely positive feedback on what they had learnt and their overall impression of the training.
The department was so impressed with the program they chose to expand the training offering to people of all levels across the clusters. Initially six Emotional Intelligence programs ran in the last three months of 2010. Following on from the success of this program, the department booked an additional six programs.
Moving forward...
The department has also booked another six Emotional Intelligence programs to run in the first half of 2011.
Due to the success of the initial program we have received positive referrals through to other business units, one of which has booked six Emotional Intelligence programs.